I’m leavin’ on a jet plane…
Travel Advice II: The Airport
You’ve arrived at AOC with your carry-on, one personal item, and your ID/itinerary and of course you’ve allowed yourself at least 2 hours (3 internationally) from check-in to boarding time. Now you’ve got to make it through the masses to Gate Z in Terminal 9.
Hopefully you’ve checked in online, when possible. If you haven’t, mosey on over to one of the electronic check-in machines and be ready with your flight information and a credit card issued to you. Again, ideally you’ve also decided against checking any bags, but if it’s unavoidable, proceed to the check-in counter. Be aware that 9 times out of 10, there will be a line. And it will move slowly. Don’t get pissed off at the agents at the counter for the slow line, even if they do seem relatively incompetent.
I can’t stress this enough: Do not be irate at anyone who works at the airport. They have to deal with hundreds, maybe thousands, of people a day, even on their bad days when all they want to do is crawl into bed and never think about airport codes again. Yes, a good handful of these people are slower than you’d like, if not actually incompetent. But getting upset at them isn’t going to make things easier for either of you; in fact, you’ll probably cause even more problems for yourself. If you’re truly disappointed in the service you receive, go send a customer satisfaction email to the airport, the airline, or the Better Business Bureau. It allows you to put off the stress until after your trip, and you might even get some compensation if you’re rational enough. Causing a scene will only cause the employee, as well as the people around you/in line to hate you. And it’s a terrible way to start a trip.
That being said, being friendly to airport employees would be nice. At the very least, be efficient, rational and clear in your requests. The person behind the ticket counter has no control over when your plane is getting in, how much your luggage weighs, or most things that you might deem important to blame them for. They’ll appreciate your sanity (and even if they don’t, you will).
Okay, on to security! Again, there will be a line. If you’ve allowed yourself plenty of time, there’s nothing to worry about. Things not to wear while traveling: belts, metal jewelry, a watch, etc. You can do without for a few hours. If you forgot and have a giant pair of hoops in, take them out while you’re waiting in line, not right before you go through the scanner. Take your laptop out before someone asks you to. Take off your shoes as soon as you can, without complaining about the germs on the floor, thanks. Once again, don’t yell at the security guard for racial profiling, searching your bag or patting you down. If you feel you’ve legitimately been wronged, write down their name later and send in a complaint.
Once you’ve reached your gate, things are pretty simple. Bunker down and wait to board. If you have to go anywhere and you’re alone, take your bags. Once, I saw a woman absolutely screaming at an airport official who had confiscated her bag when she went to the bathroom down the hall. If you’re against taking your bags anywhere, strike up a conversation with the stranger next to you, take a leap of faith and see if they’ll watch after your bag (most reliable: a family with children, an old woman, etc. You know, the people you’d trust on a regular basis for no reason other than the fact that they’re stereotypically not criminals). Or just suck it up and carry your bag.
To wrap up, the key to a smooth airport experience is remaining calm. It can be difficult- especially with prolonged delays and the potential to miss a connection/meeting. But getting upset won’t make your flight depart or arrive any quicker. Neither will being nice, but at least your blood pressure will stay at a normal rate.